cx Terms and Conditions

General Provisions

cx is an online betting and casino platform operated for players in Bangladesh. This website and all its services, software, content, and features are collectively referred to as the "Platform". By registering on the site or using any service, users are considered to have read and fully accepted these terms.

cx's services are provided for personal entertainment purposes only. Using this platform for commercial purposes or on behalf of a third party is strictly prohibited. To learn more about the user's relationship with cx, you may read our About Us page.

1.1 Applicability of Terms

These terms apply equally to cx's main website, mobile application, and any related services. Any bonus, promotion, or special offer provided by cx may have its own supplementary terms, which will apply alongside these main terms.

1.2 Language and Interpretation

These terms and conditions are written in Bengali and the Bengali interpretation shall be considered final. In the event of any conflict or ambiguity, cx's interpretation shall be considered final.

Account Registration

To register with cx, users must provide accurate, complete, and up-to-date information. The name, mobile number, date of birth, and other details provided at registration must be genuine. cx reserves the right to close any account created with false or misleading information.

2.1 One Person, One Account

Each person may create only one account. If the same person operates multiple accounts, those accounts will be closed and funds held may be forfeited. cx monitors multiple accounts operated from the same household or device, and cx's decision on this matter is final.

2.2 Identity Verification (KYC)

cx may request a national ID card, passport, or other documents for identity verification at any time. Withdrawal access may be limited until verification is complete. Delays in providing information or submitting incomplete information may result in the account being suspended.

2.3 Account Security

Users are solely responsible for keeping their account login details (username and password) completely confidential. Account credentials must not be shared with any unauthorised person. Any unauthorised access must be reported to the cx support team immediately.

Age Restriction

All cx services are for persons aged 21 or above only. Registration by minors is strictly prohibited. If cx confirms that an account holder is under 21, that account will be closed immediately and funds held may not be returned.

The 21+ age restriction exists to protect families and society. To learn more about protecting minors, please read our Responsible Gaming guidelines.

Deposits and Withdrawals

bKash, Nagad, Rocket, and Upay can be used for transactions at cx. The minimum deposit for each method is ৳100 and the minimum withdrawal amount is ৳500. Withdrawals are generally processed within 15 minutes to 2 hours.

4.1 Deposit Terms

• Deposits must be made using a payment method registered in your own name.
• Deposits from third-party accounts are not permitted.
• Once a deposit is completed, it will be credited to your account immediately; if there is a delay, please contact cx support.
• If a transaction gets stuck due to a technical error, cx will review and resolve the issue.

4.2 Withdrawal Terms

• The payment method used for withdrawal must be in the account holder's own name.
• Withdrawals may be held until identity verification is complete.
• If an active bonus is in place, withdrawals cannot be made before the associated wagering requirements are met.
• cx may temporarily hold a withdrawal and investigate in cases of suspicious activity.

4.3 Currency

All transactions at cx are conducted in Bangladeshi Taka (৳). Transactions in foreign currencies are not available.

Bonuses & Promotions

cx offers various types of bonuses and promotional offers. Each bonus has its own terms which must be read before accepting.

5.1 Welcome Bonus

New members may receive a 200% bonus on their first deposit, up to a maximum of ৳8,000. To withdraw the bonus, you must wager 20 times the bonus amount. For example: on a ৳1,000 deposit the bonus is ৳2,000 — balance will be ৳3,000 and the wagering requirement is ৳2,000 × 20 = ৳40,000.

5.2 General Bonus Terms

• A bonus will apply to one account once only.
• The minimum odds for bets placed with a bonus will be as specified in the terms set by cx.
• If the time limit for meeting the wagering requirement expires, the bonus will be cancelled.
• If evidence of bonus abuse is found, cx may close the account.
• cx reserves the right to change, suspend, or discontinue any bonus offer at any time.

5.3 Promotional Restrictions

It is not possible to have more than one active bonus on an account at the same time unless cx explicitly states otherwise. For any questions regarding bonuses, you may contact the cx support team. For answers to common questions, you can visit the Frequently Asked Questions page.

Betting Rules

Specific rules apply to each category of betting at cx. The terms for sports betting, live casino, slots, and other games may differ.

6.1 Sports Betting

If a match or event is cancelled, cx will refund the stake for the relevant bet. cx will not be responsible for delays in live betting during an event caused by network or server issues. The odds displayed at the time of placing a bet are considered final; subsequent market changes do not apply to confirmed bets.

6.2 Casino Games

Live casino and slot games are operated by third-party software providers. The RTP (Return to Player) information for each game is visible in the game lobby. If a round is left incomplete due to a technical error, the relevant bet will be cancelled and the stake returned.

6.3 Bet Limits

cx sets minimum and maximum bet limits for each game and market. These limits are visible in the game interface and cx may change them without prior notice.

6.4 Bet Cancellation

Once a bet is confirmed, it generally cannot be cancelled. However, cx reserves the right to cancel a bet at its own discretion in cases of clear data errors or technical faults.

Prohibited Activities

The following activities are strictly prohibited on the cx platform. Violating these prohibitions will result in account closure and, where applicable, legal action may be taken.

• Placing bets in a systematic or artificial manner to gain bonus benefits (bonus abuse).
• Creating multiple accounts or operating third-party accounts.
• Attempting unauthorised access to or modification of the platform's software or data.
• Placing bets using automated bots or scripts.
• Money laundering or using funds obtained from illegal sources.
• Attempting to collect another user's account information or engaging in fraudulent activity.
• Any form of cyber attack on cx's systems or network.
• Any activity that has a harmful effect on the experience of other users.

Account Suspension and Closure

8.1 Suspension by cx

cx may temporarily suspend any account due to a breach of these terms, suspicious activity, financial fraud, or the need for investigation. During a suspension, deposits or withdrawals from that account will not be possible.

8.2 Closure by User

Any user may close their account by contacting cx support. Any remaining balance must be withdrawn before the account is closed. cx also provides a Self-Exclusion option as part of responsible gaming.

8.3 Balance After Closure

If an account is closed due to a rule violation, bonuses and winnings from bonuses may be forfeited. Whether actual deposited funds (excluding bonuses) are returned will be determined by cx based on investigation.

Limitation of Liability

cx endeavours to maintain the highest standard of service, however cx's liability is limited in certain circumstances.

• cx is not responsible for lost bets caused by internet disconnection, power outages, or device-related issues on the user's end.
• cx is not liable for transaction delays caused by technical faults of third-party payment providers.
• cx will not be responsible for any loss resulting from a user sharing their account details with another person.
• cx accepts no liability for financial losses incurred as a result of gambling on the cx platform.
• cx is not responsible for service interruptions due to force majeure events — such as natural disasters or government directives.

Dispute Resolution

If there is any dispute or complaint, an attempt must first be made to resolve it through cx's 24/7 live chat or email support. cx provides support in both Bengali and English.

10.1 Filing a Complaint

To file a complaint, contact support with the relevant transaction ID, date, time, and a detailed description. cx generally aims to provide an initial response to a complaint within 72 hours.

10.2 Final Decision

The decision of cx's customer service department will be considered final in resolving a dispute unless there is a clear technical error or other verifiable reason.

Privacy and Data Protection

cx collects, stores, and processes users' personal information in accordance with these terms and a separate privacy policy. For a detailed description of how personal information is used, please read our Privacy Policy.

cx uses SSL encryption and modern security technology to keep users' financial and personal information secure. Personal information is not sold to third parties. However, information may be shared with authorities if required to fulfil legal obligations.

General Miscellaneous Provisions

12.1 Changes to Terms

cx may amend these terms at any time. Changes take effect from the moment they are published on the site. We recommend checking this page regularly.

12.2 Partial Invalidity

If any clause of these terms is found to be unenforceable or invalid for any reason, the remaining clauses will continue to apply in full.

12.3 Entire Agreement

These terms, the Privacy Policy, and the specific terms of each bonus or promotion together form the complete agreement between cx and the user. Any promises made previously, whether verbally or in writing, are not enforceable against these terms.

12.4 Commitment to Responsible Gaming

cx places the highest importance on responsible gaming. Gambling should be seen as a form of entertainment, not a source of income. If you feel you are losing control over your play, you can use cx's self-exclusion and limit-setting features.