cx Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services, products, and activities provided through the cx bet platform. When you browse cx's website, register an account, make a deposit or withdrawal, or take part in gaming or betting activities, you acknowledge that the terms of this policy apply to your information.

cx is a trusted online gaming and betting platform operated for users in Bangladesh. For details about our site's purpose and operating principles, please visit our About Us page. If any conflict arises between this Privacy Policy and our general terms of service, the Privacy Policy will take precedence.

This policy has been drawn up in accordance with the data protection laws in force in Bangladesh and internationally recognised privacy standards. By continuing to use cx's services, you are considered to have given your consent to this policy.

2. Data Collection

2.1 Information You Provide Directly

We collect the information you provide yourself when opening an account on cx and at various stages of using our services. This includes:

• Full name, date of birth, and national ID or passport number
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account details (required for transactions)
• Username and password chosen by the user
• Any information or messages provided during support contact

2.2 Automatically Collected Information

When you use the cx platform, certain technical information is collected automatically, such as:

• IP address and device identifier
• Browser type, version, and operating system
• Login time and session duration on the platform
• Pages visited, links clicked, and gaming or betting activity history
• Records of deposit and withdrawal transactions

2.3 Additional Information for Verification

As part of the account verification (KYC) process, cx may sometimes request supporting documents such as a photo of your national ID, a selfie, or proof of address. This information is used solely to confirm identity and prevent fraud.

3. Purpose of Data Use

cx uses your information for the following specific purposes:

• Creating, managing, and authenticating accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Providing bonuses, rewards, and VIP benefits
• Resolving issues and handling complaints through support services
• Detecting irregularities, fraud, and misuse
• Improving platform security and performance
• Analysing user preferences and behaviour to improve service quality
• Sending relevant promotional information and offers (subject to your consent)

cx never sells your information to advertising agencies or rents it out for third-party commercial campaigns. Reading our full terms and conditions will give you a clearer picture of how your data is used.

4. Data Retention and Duration

cx retains your information for as long as your account is active. After an account is closed or becomes inactive, certain information may be kept for a defined period to meet legal obligations, financial auditing requirements, and dispute resolution needs.

Transaction-related information is retained for a minimum of five years. Identity verification documents (KYC) are kept for at least three years after account closure. Support communication history is retained for up to two years.

Once the retention period has ended, cx takes steps to delete data securely so that unnecessary data does not create any risk.

5. Sharing Data with Third Parties

cx may share information with trusted third parties in limited and specific circumstances:

5.1 Payment Processors

Mobile financial service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to complete transactions. This information is used only for the specific transaction in question.

5.2 Technology Service Providers

Server operators, cybersecurity analysts, and gaming software providers may receive limited technical information. They are all contractually bound to comply with cx's privacy standards.

5.3 Legal Obligations

cx may be required to provide information to authorities pursuant to a court order, regulatory directive, or legal investigation. In such cases, cx will make every effort to notify you in advance where possible.

5.4 Business Changes

In the event of a change of ownership, merger, or acquisition of cx, data assets may be transferred. Users will be notified in advance in such a situation, and steps will be taken to ensure continuity under this Privacy Policy.

6. Cookies and Tracking Technologies

The cx website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser or on your device that help manage your session and improve your experience.

6.1 Essential Cookies

These cookies are strictly necessary for maintaining login sessions, security verification, and the core functionality of the platform. They cannot be disabled.

6.2 Analytics Cookies

These help analyse which pages users spend more time on and which features are used most. Data collected from these cookies is used for statistical purposes and is not personally identifiable.

6.3 Preference Cookies

These store your language selection, display settings, and details of your last visit, so that using the service is more convenient next time.

You can control or delete cookies through your browser settings. However, deleting certain cookies may cause some cx services to stop working properly.

7. User Rights

Every user registered with cx has the following rights:

7.1 Right to Access

You may request to view the information stored in your account through cx support at any time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you have the option to request a correction. Changing your name or date of birth after identity verification may require additional documentation.

7.3 Right to Deletion

You may request deletion of information that falls outside legal retention obligations. Information that is no longer needed after account closure will be deleted.

7.4 Right to Opt Out of Promotional Communications

You may opt out of promotional emails or messages from cx at any time. This preference can be set through account settings or via support.

cx follows a responsible gaming policy. We are committed to protecting users' interests in line with our responsible gaming guidelines — and the protection of personal information is an important part of that commitment.

8. Security Measures

cx uses industry-standard security technologies to protect your information:

• SSL (Secure Socket Layer) encryption — all data transferred between the website and the user is encrypted
• Sensitive data (passwords, financial data) is stored in encrypted form in the database
• Two-factor authentication (OTP) — additional verification for deposits, withdrawals, and logins
• Regular security audits and penetration testing
• Systems that automatically detect suspicious activity
• Strict data access control policies for staff

However, no data transfer over the internet is entirely risk-free. cx is committed to ensuring the highest level of protection, but liability for any unforeseen security breach is governed by our terms of service.

9. Protection of Minors

All cx services are for individuals aged 21 or over only. Information belonging to minors (those under 21) is not knowingly collected or stored.

Age verification steps are taken at the time of registration. If evidence is found that a minor has created an account, that account will be immediately suspended and the associated information deleted.

If you become aware that a person under the age of 21 has opened an account on cx, please notify our support team immediately.

10. Policy Changes

cx reserves the right to amend or update this Privacy Policy as needed. When changes are made:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• For significant changes, registered users will be notified by email or in-app notification
• If you continue using cx after an update, you will be considered to have agreed to the new policy

We therefore recommend reviewing this page regularly. For answers to any general questions about using cx's services, visit our Frequently Asked Questions (FAQ) page.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact cx:

cx's support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.

Email: [email protected]

For data protection requests, please include your registered mobile number and account details in the email so we can verify your identity and assist you promptly.