For ages 21+

Responsible Gaming Commitment
with cx

When betting or casino play goes beyond entertainment and becomes a problem, help is needed. cx believes that the enjoyment of playing is genuine only when it stays within limits and does not put pressure on your family.

21+ Age Required Self-Exclusion Available 24/7 Support Set Deposit Limits
Safe Betting
cx Responsible Gaming Policy
21+

Age Requirement: 21 Years or Older

The minimum age to take part in any betting or casino activity on cx is 21 years. Age is verified at registration and identity documents may be requested at any time in suspicious cases.

Betting and casino games are primarily a form of entertainment — but like any entertainment, there is a healthy limit. cx always wants every member to be aware of that limit and maintain self-control. Our Terms and Conditions page details which rules governing account use and betting must be followed.

When betting is no longer just for enjoyment and you keep placing bets to recover lost money, hide it from family and friends, or find that sleep and work are being disrupted — that is a sign that help is needed. cx provides the necessary tools and support for situations like this.

We believe transparency is the foundation of trust. Our Privacy Policy clearly explains how your information is kept secure. cx is committed to creating a safe and responsible environment.

Control Tools

cx gives every member the ability to manage their own betting experience. The tools below can be requested at any time through 24/7 live chat.

Set Deposit Limits

Set a maximum daily, weekly or monthly deposit amount. Once the set limit is reached, no further deposits will be accepted automatically.

Cooling-Off Break

Take a break from betting for a set period — from 24 hours up to 30 days. During this time you will not be able to log in to your account or place bets.

Self-Exclusion

Choose long-term self-exclusion — from 3 months to permanent. During this period your account is completely inactive and you cannot open a new account.

Session Time Limit

Set a maximum duration for continuous play. When the time is up, a warning will appear and the session will end automatically.

Activity Information

View your betting history, total spending and a win/loss summary at any time — to stay aware of your own habits.

Contact for Support

To activate any tool or to talk about your situation, contact cx via 24/7 live chat or email — support is available in both Bengali and English.

Warning Signs of a Problem

If any of the following apply to you or someone close to you, now is the right time to seek help.

  • Repeatedly betting to recover lost money and losing even more in the process.
  • Hiding betting or casino play from family, friends or colleagues.
  • Being unable to cover rent, bills or daily essentials because of betting.
  • Repeatedly failing to stop betting or feeling restless when trying to do so.
  • Sleep, eating or daily activities are being disrupted solely because of betting.
  • Spending far more time or money than planned.
  • Feeling anxious, guilty or isolated because of betting.

These signs are not a sign of weakness — they are signals of a problem that can be solved. If needed, visit cx's FAQ section to see how to request self-exclusion or set a limit. Awareness is the first step.

Where to Find Support

You do not have to face this alone. You or your loved one can get help from the sources below.

cx Live Chat and Email

cx's support team is available 24 hours a day, 7 days a week in both Bengali and English. Contact us via live chat or email to activate self-exclusion, a deposit limit or a cooling-off break.

Family and Trusted People

Talking openly with those closest to you is often the first solution to a problem. Having family by your side makes it much easier to regain control.

Professional Advice

Seeing a mental health professional or counsellor is a brave and correct step. This kind of support is available at mental health centres and hospitals in Bangladesh.

cx's Commitment to Responsibility

cx believes that the safety and wellbeing of every player is the highest priority. We are committed to creating an environment where betting remains only a source of enjoyment.

  • 21+ age verification is mandatory
  • Strict measures to prevent access by minors
  • All promotional communications stopped when self-exclusion is activated
  • 24/7 support in a crisis — in Bengali and English
  • Reducing a deposit limit takes effect immediately
  • Account temporarily suspended if suspicious behaviour is detected

Keep Yourself Protected

Before you start betting, set a clear budget — only an amount whose loss will not affect your daily life. Never bet with borrowed money or savings. Remember, betting is not a source of income — it is simply a form of entertainment.

Set a time limit before starting a session and take a break when that time is up. Playing for long stretches reduces your ability to make good decisions and increases the tendency to take unnecessary risks. cx's session time limit tool can be a practical help in this regard.

Avoid betting when under the influence of alcohol or under mental stress. Decisions made in that state often lead to regret later. Spend time with family, read a book or focus on another hobby — betting cannot be your only form of entertainment.

If you feel the situation is getting out of control, contact cx's 24/7 live chat right away. Our team speaks Bengali and provides assistance with complete confidentiality. Requesting self-exclusion or a temporary account closure is not a complicated process — it can be done directly via live chat.

Every family should be careful to ensure that minors cannot access cx. Use passwords on shared devices and do not hand a logged-in device to others. You can learn more about our values and our commitment to users on cx's About Us page.

Responsible Gaming FAQ

Self-exclusion takes effect immediately after you request it via live chat. Your account is deactivated instantly and you cannot log in again until the set period has ended.

Reducing a limit takes effect immediately. However, a request to increase a limit requires a waiting period — this is intentional so that limits cannot be raised on impulse.

No. Once self-exclusion is active, cx stops all promotional emails, bonus offers and marketing messages. They can only resume after the self-exclusion period has ended.

Start by speaking to them calmly and directly about the issue. If needed, contact cx's support team — reaching out via live chat or email allows our team to offer guidance. Visiting a professional mental health counsellor is also an effective step.

Age is verified during registration on cx. Identity documents may be requested at any time in suspicious cases. If a user is identified as underage, the account is permanently closed and any remaining balance is returned.

A cooling-off break is a short-term pause of 24 hours to 30 days — mainly for a temporary rest. Self-exclusion is long-term (3 months to permanent) and stricter — the exclusion period cannot be shortened or cancelled while it is active.

Learn More

About Us

Learn about who cx is, our values and our commitment to our users.

Terms and Conditions

Read the full rules on account use, betting regulations and limits.

Privacy Policy

Learn how your personal information is collected, used and kept secure.

FAQ

Find answers to common questions about accounts, payments, bonuses and support here.